I Catch People Doing Things Right Today, Travis, a friend of mine, and I had a stimulating conversation about communication styles. It brought back the importance of catching people doing right things. Managers and coworkers often miss the opportunity to congratulate and thank people who go above-and-beyond, but they rarely miss the chance to criticize those who make mistakes. These are the guidelines I live by and I am grateful to have been reminded of them so I can refocus.

• Recognize when colleagues or employees go above and beyond to help or do an outstanding job.
• Assess the situation
  • It was a shining example of excellence.
  • Is it appropriate to provide feedback? Would you be open to it?
  • Are you able to explain why they did it so well?
  • Are you truly impressed by the example?
• Give sincere feedback
  • Use the correct channel
    • Face to face is often the best way to communicate.
    • Sometimes, an email to their manager might be appropriate.
    • Sometimes, it’s enough to just stop by and express your feelings.
    • Public is always best
  • Use the right timing – it is best to be immediate
• Credit where credit is due
  • When discussing an effort or a result, acknowledge the efforts of individuals. When discussing an effort or result, make it a point to name everyone who did outstanding work.

Sincerity is key. People will see through your lackluster sincerity if you do this every day. People should only be acknowledged for going above and beyond if they have done so clearly. This is a great exercise. Instead of blaming John Doe for your frustrations, have a conversation with your friends at the water cooler or lunch about Jane Doe’s outstanding presentation.